My Suite Spot
Tenant FAQs
Frequently Asked Questions
Our Contact Information and Hours of Operation.
Office Hours:
8:00 AM - 5:00 PM
Mondays to Fridays
9:00 AM - 2:00 PM
Saturdays
Closed
Sundays
Expect delayed responses outside of these hours.
Phone Number:
(309) 322-7077
Our team uses QUO app to communicate, so you may be speaking with several individuals during your exchange.
Maintenance Hours:
8:00 AM - 5:00 PM
Mondays to Fridays
Closed
Saturdays and Sundays
24-hour Emergency Maintenance is available by calling the office number.
Mailing Address:
PO Box 3242
Peoria, IL 61614
Maintenance Work Requests.
Tenants are required to submit all work requests using Buildium.
You can download the app in Google or Apple App Store.
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To submit a Work Request, log into Buildium using your credentials.
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If you require help, you can text our office number (309) 322-7077. Provide details such as your name and your address with Apartment Unit.
Emergencies.
Call 911 (Police Department) for problems regarding noise, vandalism, or theft.
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Call 911 (Fire Department) for any problems regarding fire.
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Management is only responsible for addressing to the following:
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Frozen or broken pipes
No heat
Major plumbing problems
Major electrical problems
Gas leak
General Maintenance.
As a courtesy upon move-in, we will fix the following things (within the first 5 days​):
Clogged drains or toilets
Light bulbs
Garbage Disposals (if applicable)
Toilet seats
Blinds
Other Misc Items on your completed & submitted* Move-In Report
Things that may be charged for if deemed necessary by Management:
Items in garbage disposal
Pest control
Break-ins
Broken windows/doors
Utilities
Your lease will specify what utilities are the Tenants' responsibilities.
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As a general rule, My Suite Spot long-term rentals do not provide Tenants' electricity. It is the Tenants' responsibility to switch the Electricity under his/her name and address. Failure to do so will result in Management back-billing the Tenant the exact dollar amount, including any late fees/penalties.
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Keep everyone's life simple and call Ameren to set up your electricity prior to move-in date.
"I locked myself out..."
We adhere to a strict Lock-Out policy. If you lock yourself out of your apartment during...
regular Office Hours: $50
outside Office Hours: $100
The charges will be applied to your Buildium account.
Rent & Late Fees
Always due the FIRST of each month.
After 5 days of unpaid status, Tenant will be issued a 5-day Notice to Vacate and the Eviction process will start.
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Tenants are encouraged to pay online using Buildium EFT (electronic funds transfer). This is the fastest way to pay your rent but will require a $3.00 convenience fee for each transaction.
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For mailed checks, USPS takes anywhere from 3-5 business days to arrive to our PO Box (3242), so plan accordingly.
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Tenants' Lease will outline the details regarding late fees and eviction process.
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If you know you cannot make the deadline for a future month, please notify Management immediately via text (309) 322-7077 and specify your name and address with apartment unit number.
Legal Liability & Renter's Insurance.
My Suite Spot is not liable for loss, damage, or destruction of the unit. Renter's Insurance helps protect you from break-ins (broken windows), flooding, fires, natural disasters, etc.
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We do not require tenants to subscribe to a renter's insurance program. It is an option for those that want a piece of mind over their belongings.
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You can contact any insurance agent to receive this coverage.
